BSC

A Balanced Scorecard is a strategic performance management framework that measures organizational performance across four perspectives: financial, customer, internal processes, and learning and growth. BSC provides a balanced view beyond purely financial metrics to assess overall organizational health.

Government agencies and contractors use BSC frameworks to align activities with strategic objectives, improve communication, and monitor performance against goals. Contract performance metrics may incorporate BSC principles to ensure comprehensive evaluation across multiple dimensions including mission outcomes, stakeholder satisfaction, operational efficiency, and workforce development.