CONNECT CENTRIC, LLC

ALEXANDRIA, VA 22306-2800

WOSB CertifiedEDWOSB Certified
Visibility Score
80

Capabilities Narrative

Connect Centric specializes in helping our federal agency customers deploy new or improve existing contact centers through comprehensive support services including design, deployment, operation, and maintenance. We have successfully supported both defense (DISA, Army, Navy, etc.) and civilian (FDA, ...

NAICS Codes

CodeDescriptionPrimary
541611Administrative Management and General Management Consulting Services
517121Telecommunications Resellers
541511Custom Computer Programming Services

Past Performance (16 contracts)

Keywords

Automatic Call Distribution ACD, Avaya, BPO, automation, Call Center, Call Recording, Chatbot, Cisco, Genesys, Intelligent Call Routing, Interactive Voice Recognition IVR, IVR, KPI, Machine Learning, RPA, NICE inContact, hotline, FedRAMP, Quality Management, Reporting Analytics Surveys, Self Service, Service Delivery, Workflow Routing, Workforce Management WFM, covid

Contact Information

Business Details

UEI
RM8EKNMB6YB1
CAGE Code
561X4
Year Established
2002
Legal Structure
LLC
Congressional District
08

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