SYSTEMS INTEGRATION, INC.

HOSTED SOLUTION

HOSTED SOLUTION

ECC CLOUD MIGRATION. ADD DEVELOPMENT ENVIRONMENT.

HOSTED SOLUTIONS - USAGE FOR AUG-SEPT FY25

HOSTED SOLUTIONS - MODIFICATION TO CHANGE TO CLOUD SERVICE, TRAINING

ECC INTERACTIVE INTELLIGENCE (GENESYS CX)

CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022.

ECC INTERACTIVE INTELLIGENCE (GENESYS CX). CONTRACT VALUE REDUCTION DUE TO RTWS.

THE PURPOSE OF MODIFICATION P00006 IS TO EXERCISE OY2. THIS IS A NON-COVERED TASK ORDER MODIFICATION--EXCLUSION SECTION 2(D)--PUBLIC SAFETY.

CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022.

THIS MODIFICATION IS EXERCISING SURGE CLINS UNDER OY1.

HOSTED SOLUTIONS - INSTALLATION

ENTERPRISE CONTACT CENTER (ECC) CLOUD MIGRATION

ONE ACQUISITION SOLUTION FOR INTEGRATED SERVICES PLUS (OASIS+) SMALL BUSINESS MULTIPLE AGENCY CONTRACT (MAC)

EXERCISE OF OPTION 4

ONE ACQUISITION SOLUTION FOR INTEGRATED SERVICES PLUS (OASIS+) UNRESTRICTED MULTIPLE AGENCY CONTRACT (MAC)

OY3

INTERACTIVE INTEL-ADD SALESFORCE LICENSES

CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022.

REBUILDING OF ORIGINAL MOD P00006 - EXERCISE OF OPTION 2

EXERCISE OPTION PERIOD 03

THE PURPOSE OF MODIFICATION P00002 IS TO EXERCISE OPTION YEAR 1 (OY1).

CLOSEOUT

OY2

ECC INTERACTIVE INTELLIGENCE LICENSES

REBUILDING OF ORIGINAL MOD P00008 - EXERCISE OF OPTION 3

EQUITABLE ADJUSTMENT FOR CONTRACTOR FACILITY COSTS ASSOCIATED WITH OPERATIONS OF A TSA WIDE CALL CENTER DURING FOR THE PERIOD OF PERFORMANCE OF JULY 2021 THROUGH MAY 2023.

THE PURPOSE OF THIS MODIFICATION IS TO REMOVE FUNDS FROM CANCELLING APPROPRIATIONS ON THIS AWARD ACTION. THIS MODIFICATION DOES NOT REDUCE THE OVERALL VALUE OF THE AWARD BUT SIMPLY ENSURE THAT ONLY VALID FUNDING IS ASSOCIATED TO THE OBLIGATION VALUE ON AWARD ACTION.

CLOSEOUT

CLOSEOUT

CLOSEOUT

OPTION PERIOD 2: FROM 07/04/2023 TO 09/03/2023.

ADD $53.00 TO CLIN 1001 TO FULLY FUND

CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022.

TSA CONTACT CENTER SERVICES FOR TSAS CIVIL RIGHTS AND LIBERTIES TRAVELER ENGAGEMENT DIVISION. THIS PROVIDES CRITICAL SERVICES TO ENSURE THE SAFETY OF THE TRAVELLING PUBLIC.

EXERCISE OPTION YEAR 02

THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE EXCESS FUNDS IN THE AMOUNT OF $51,916.84 FROM CONTRACT NUMBER 1605DC-18-F-00184.

NATIONAL TRANSPORTATION VETTING CENTER (NTVC) CALL CENTER SUPPORT- THE WORK WILL BE COMPLETED AT TWO LOCATIONS: COLORADO SPRINGS, CO AND ANNAPOLIS JUNCTION, MD

OPTION PERIOD 1: FROM 04/04/2023 TO 07/03/2023.

THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE FAR CLAUSE 52.217-8 OPTION TO EXTEND SERVICES FROM 2/01/2023 TO 05/31/2023.

OY1 CONTACT CENTER AS A SOFTWARE (CCAAS)

CALL CENTER SUPPORT SERVICES-INTERIM

THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE FAR CLAUSE 52.217-8 OPTION TO EXTEND SERVICES FROM 12/01/2022 TO 01/31/2023.

THE PURPOSE OF MODIFICATION P00007 TO SUBJECT TASK ORDER IS TO DE-OBLIGATE FUNDING UNDER CLIN 40002: SURGE CLIN - OPTION YEAR 4. THE TOTAL VALUE CLIN 40002 IS HEREBY DE-OBLIGATED IN THE AMOUNT OF $529,777.50. ALL OTHER TERMS AND CONDITIONS REMAIN UNCHANGED.

THE PURPOSE OF THE MODIFICATION IS TO PROVIDE FUNDING FOR A REQUEST FOR EQUITABLE ADJUSTMENT (REA).

CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022.

DEFINITIZATION OF ORDER WITH NTP NTE

UEI ASSISTANCE