PCG ENTERPRISES, INC.

THIS MODIFICATION IS TO FUND THE VENDORS REQUEST FOR EQUITABLE ADJUSTMENT FOR WORK NECESSARY AS A RESULT OF A STOP WORK ORDER FROM 3/22/2025 - 3/24/2025. TRACS#0006802 APPROVED ON 9/23/2025. THIS REQUIREMENT IS FOR TEGE CUSTOMER SATISFACTION SURVEYS.

TAXPAYER CORRESPONDENCE MANAGEMENT SYSTEM (TCMS) - THIS REQUIREMENT IS TO CREATE A PROCESS THAT IS FLEXIBLE RATHER THAN HARD CODED ONE SIZE FITS ALL WORKFLOWS THAT TAKE INFORMATION TECHNOLOGY (IT) MONTHS IF NOT YEARS TO CHANGE AND ALLEVIATE ALL THE I

WAGE AND INVESTMENT ONLINE ACCOUNT USABILITY.CORRECT ACCOUNTING STRING FOR CONTRACT LINE ITEM 008 AND REPLACE WITH THE CORRECT ACCOUNT STRING LINE ITEM 009 AND DESCOPE OPTION YEAR 2 FOCUS GROUP.

THE PURPOSE OF THIS MODIFICATION IS TO DESCOPE CONTRACT 2032H8-21-F-00027 PCG ENTERPRISES.

THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION YEAR 1 VIA CLINS 1002 THROUGH 1009 FOR CONTRACT 2032H8-24-F-00149.

LARGE BUSINESS & INTERNATIONAL INTERNATIONAL CUSTOMER SATISFACTION SURVEYS. MODIFICATION P00011 IS ISSUED TO INCREASE FUNDING FOR A REQUEST FOR AN EQUITABLE ADJUSTMENT (REA). TRACS0005386 APPROVED 7-30-25

LB&I DOMESTIC CUSTOMER SATISFACTION SURVEY - THIS MODIFICATION ADDS FUNDING DUE TO A REQUEST FOR AN EQUITABLE ADJUSTMENT (REA). TRACS APPROVAL 7/31/2025 - TRACS0005385

MODIFICATION ISSUED TO DESCOPE CLINS 4001A- ANALYSIS & REPORTING AND 4008A- DATA DELIVERY RESULTING IN A TOTAL DOLLAR VALUE OF $ 20,353.45 FOR DESCOPED WORK. SERVICES SUPPORT THE PRACTITIONER PRIORITY SERVICE (PPS) LINE.

THE PURPOSE OF THIS MODIFICATION IS TO RESOLVE THE REQUEST FOR EQUITABLE ADJUSTMENT SUBMITTED BY THE CONTRACTOR, PACIFIC CONSULTING GROUP SUBMITTED ON APRIL 28 2025

THE PURPOSE OF THIS MODIFICATION IS TO RESOLVE THE REQUEST FOR EQUITABLE ADJUSTMENT SUBMITTED BY THE CONTRACTOR ON APRIL 28, 2025. SERVICES SUPPORT THE PRACTITIONER PRIORITY SERVICE (PPS) LINE.

THIS MODIFICATION IS TO SETTLE IN FULL THE REQUEST FOR EQUITABLE ADJUSTMENT FOR THE TERMINATION FOR CONVENIENCE OF CUSTOMER EXPERIENCE SURVEY CREATED FOR EXECUTIVE ORDER 12862 WHICH REQUIRES ALL GOVERNMENT AGENCIES TO SURVEY THEIR CUSTOMERS AND INCOR

REA FOR STOP WORK ORDER ISSUED 3/22/25, WITHDRAWN ON 3/25/25. CONTRACTOR INCURRED COSTS OF $138.79 AS A RESULT. THIS WILL BE A BI-LATERAL MODIFICATION. THE TASK ORDER IS FOR REMOTE TESTING SESSIONS FOR ONLINE ACCOUNTS ON IRS.GOV AIMED TO GATHER USER

FULLY RESOLVE THE REQUEST FOR EQUITABLE ADJUSTMENT SUBMITTED BY THE CONTRACTOR PACIFIC CONSULTING GROUP SUBMITTED ON MAY 21 2025

LARGE BUSINESS & INTERNATIONAL INTERNATIONAL CUSTOMER SATISFACTION SURVEYS. MODIFICATION P00010 IS ISSUED TO EXERCISE OPTION PERIOD 4.

THIS MOD IS TO ADD THE REMAINING FUNDING FOR OPTION YEAR 4 FOR CONTRACT 2032H8-21-F-00027. SURVEYS TO MEASURE CUSTOMER SATISFACTION WITH COMMUNICATIONS & LIAISON OFFICE SERVICES AND PRODUCTS PROVIDED TO IRS EMPLOYEES AND PUBLIC.

THE PURPOSE OF THIS MODIFICATION IS TO RESOLVE THE REQUEST FOR EQUITABLE ADJUSTMENT SUBMITTED BY THE CONTRACTOR, PACIFIC CONSULTING GROUP SUBMITTED ON APRIL 28 2025

FULLY TERMINATE THE FOLLOWING CLINS FROM MODIFICATION P000012 WHICH EXERCISED OPTION YEAR 4 4002A 4003A 4004A 4006A 4007A 4008A AND 4009A

ASSESSMENT OF WORKLOAD METHODOLOGIES TO FOCUS ON HIGH PRIORITY WORK, COST-EFFECTIVE ACTIVITY DECREASE BURDEN ON TAXPAYERS IMPROVE COLLECTIVE ANALYTICS CAPABILITIES IMPROVE ASSESSMENT OF NONCOMPLIANT ACTIVITIES. MOD P00001 EXERCISE OPTION YEAR 1.

REMOTE TESTING SESSIONS FOR ONLINE ACCOUNTS ON IRS.GOV AIMED TO GATHER USER FEEDBACK TO ENHANCE DIGITAL SERVICES REDUCE TAXPAYER BURDEN AND IMPROVE SERVICE QUALITY.

EXERCISE OPTIONAL TASKS 5 AND 11 TO SUPPORT ACQUISITION STRATEGY- CUSTOMER EXPERIENCE SURVEYS THAT SUPPORT THE EXECUTIVE ORDER 12862 AND RESTRUCTURING AND REFORM ACT OF 1998 INITIATIVES TO DOCUMENT CUSTOMER SATISFACTION.

LB&I DOMESTIC CUSTOMER SATISFACTION SURVEY - THIS MODIFICATION EXERCISES OPTION YEAR 4

WAGE & INVESTMENT (W&I) MEDIA & PUBLICATIONS (M&P) EXTERNAL CUSTOMER SATISFACTION SURVEYS

EXERCISE OPTION YEAR 4 TO PROVIDE CUSTOMER EXPERIENCE SURVEY SERVICES

TE/GE CUSTOMER SATISFACTION SURVEY

PEACE CORP - BARRIER ANALYSIS STUDY

THE PURPOSE OF THIS MODIFICATION IS TO: TO EXERCISE AND FULLY FUND OPTION YEAR 4 MODIFICATION P000012

TO EXERCISE AND FULLY FUND OPTION YEAR 4 MODIFICATION P00008 IN THE AMOUNT OF 76 896

AUDIENCE RESEARCH ART GALLERY

COMMUNICATIONS & LIAISON (C&L) CUSTOMER/EMPLOYEE EXPERIENCE SURVEYS

THIS IS TO AWARD A CONTRACT FOR WORKLOAD IDENTIFICATION METHODOLOGIES SUPPORT SERVICES.

THIS IS A DELIVERY ORDER TO ACQUIRE CUSTOMER EXPERIENCE ANALYTICS CONSULTING SERVICES

PEACE CORP - BARRIER ANALYSIS STUDY

WAGE & INVESTMENT (W&I) STAKEHOLDER PARTNERSHIPS, EDUCATION, AND COMMUNICATION (SPEC) VOLUNTEER EXPERIENCE SURVEY

LB&I DOMESTIC CUSTOMER SATISFACTION SURVEY

W&I OPI TAXPAYER FEEDBACK PROJECT

W&I FIELD ASSISTANCE (FA) COMMENT CARD CUSTOMER EXPERIENCE SURVEY

WAGE & INVESTMENT (W&I) MEDIA & PUBLICATIONS (M&P) EXTERNAL CUSTOMER SATISFACTION SURVEYS

RAAS CTAS STUDY

W&I PRACTITIONERS PRIORITY SERVICE (PPS) CUSTOMER EXPERIENCE SURVEY

W&I TOLL-FREE CUSTOMER EXPERIENCE SURVEY

LB&I DOMESTIC CUSTOMER SATISFACTION SURVEY

COMMUNICATIONS & LIAISON (C&L) CUSTOMER/EMPLOYEE EXPERIENCE SURVEYS

LB&I INTERNATIONAL CUSTOMER SATISFACTION SURVEYS

AUDIENCE RESEARCH ART GALLERY

W&I SPEC PARTNER CUSTOMER EXPERIENCE SURVEY

W&I FIELD ASSISTANCE (FA) COMMENT CARD CUSTOMER EXPERIENCE SURVEY

WAGE & INVESTMENT (W&I) ONLINE ACCOUNTS USABILITY TESTING

W&I TOLL-FREE CUSTOMER EXPERIENCE SURVEY

W&I PRACTITIONERS PRIORITY SERVICE (PPS) CUSTOMER EXPERIENCE SURVEY

RAAS CTAS STUDY