CFI GROUP USA, L.L.C.

THE PURPOSE OF THIS BPA CALL IS TO FUND THE 2026 1ST QUARTER CUSTOMER SATISFACTION POST-TRANSACTION SURVEY ANALYSIS (VIA MEDALLIA) AND REPORTING

THE PURPOSE OF THIS TO IMPLEMENT FY 2026 Q1 MULTIPLE SERVICER SURVEY ((MSS) LOAN SERVICER) SURVEY REPORTING.

ACSI SURVEY

PBGC ONLINE AND TELEPHONE SURVEYS

AMERICAN CONSUMER SATISFACTION INDEX (ACSI) PERFORMANCE SATISFACTION SURVEYS FOR TREASURY'S FINANCIAL CRIMES ENFORCEMENT NETWORK

SUPPORT- MANAGEMENT: OTHER

TO FUND FY 2025 3RD AND 4TH QUARTERS MULTIPLE SERVICER SURVEY ((MSS) LOAN SERVICER) SURVEY REPORTING BUDGET INITIATIVE - CUSTOMER SATISFACTION SURVEY SERVICES FUNDING PERIOD: 5/6/2025-9/30/2025 PREVIOUS REQ. #: EDOFSA-25-000717

PERFORMANCE SATISFACTION SURVEY (PSS) 080 - DEPARTMENT OF EDUCATION (ED)

PERFORMANCE SATISFACTION SURVEY (PSS) 071 - DEPARTMENT OF THE INTERIOR (DOI) U.S. GEOLOGICAL SURVEY (USGS)

PERFORMANCE SATISFACTION SURVEY (PSS) 074 - OTHER INDEPENDENT AGENCIES FEDERAL TRADE COMMISSION (FTC)

PERFORMANCE SATISFACTION SURVEY (PSS) 070 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) NATIONAL INSTITUTES OF HEALTH (NIH)

THE DEPARTMENT OF VETERANS AFFAIRS (VA), NATIONAL CEMETERY ADMINISTRATION (NCA) HAS A NEED FOR A REPORT WHICH MEASURES NEXT OF KIN SATISFACTION WITH NCA CEMETERIES, UTILIZING THE AMERICAN CUSTOMER SATISFACTION INDEX (ACSI) METHODOLOGY.

ISSUE RFQ FOR PERFORMANCE SATISFACTION SURVEY (PSS) 078 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) NATIONAL INSTITUTES OF HEALTH (NIH)

PERFORMANCE SATISFACTION SURVEY (PSS) #057 - DEPARTMENT OF AGRICULTURE USDA FOREST SERVICE

THIS AGREEMENT WILL CONTINUE PROVIDING THE HOSTED CUSTOMER SATISFACTION SURVEY AND ASSOCIATED CONSULTING SERVICES AND SECURE ACCESS TO THE CUSTOMER PORTAL ACCESS FOR THE NRC PUBLIC WEB SITE.

PERFORMANCE SATISFACTION SURVEY (PSS) 069 - DEPARTMENT OF AGRICULTURE (USDA) OCIO

THE CONTRACTOR SHALL PROVIDE SURVEY SUPPORT FOR SERVICERS DIGITAL DATA COLLECTION FY25 Q2 (JAN - MAR 2025) AND PROJECT MANAGEMENT SERVICES.

THIS REQUISITION IS FOR THE MULTIPLE SERVICER SATISFACTION (MSS) SURVEY FY25 Q1, WHICH ASKS CUSTOMERS / BORROWERS ABOUT THEIR EXPERIENCE WITH THE VARIOUS SERVICERS.

THE FAFSA POST-TRANSACTION SURVEY MEASURES CUSTOMER SATISFACTION FROM FEDERAL FINANCIAL AID APPLICANTS ON AID DELIVERY PRODUCTS AND SERVICES. THIS SURVEY INCLUDES THE CONTINUOUS COLLECTION OF CUSTOMER SATISFACTION DATA TO MONITOR THE PERFORMANCE AND

PERFORMANCE SATISFACTION SURVEY (PSS) 081 - TREASURY INTERNAL REVENUE SERVICE (IRS)

PERFORMANCE SATISFACTION SURVEY (PSS) 084 - THE DEPARTMENT OF LABOR (DOL) PENSION BENEFIT GUARANTY CORPORATION (PBGC)

PERFORMANCE SATISFACTION SURVEY (PSS) 083 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) OFFICE OF COMMUNITY SERVICES (OCS)

PERFORMANCE SATISFACTION SURVEY (PSS) 082 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) HEALTH RESOURCES AND SERVICES ADMINISTRATION (HRSA)

PERFORMANCE SATISFACTION SURVEY (PSS) 077 - LEGISLATIVE BRANCH GOVERNMENT ACCOUNTABILITY OFFICE

PERFORMANCE SATISFACTION SURVEY (PSS) 072 - THE UNITED STATES SOCIAL SECURITY ADMINISTRATION (SSA)

PERFORMANCE SATISFACTION SURVEY (PSS) 080 - DEPARTMENT OF EDUCATION (ED)

THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE EXCESS FUNDS IN THE AMOUNT OF $1,840.90 AND CLOSE THE CONTRACT.

PERFORMANCE SATISFACTION SURVEY (PSS) 071 - DEPARTMENT OF THE INTERIOR (DOI) DEPARTMENT OF THE INTERIOR (DOI)U.S. GEOLOGICAL SURVEY (USGS)

PERFORMANCE SATISFACTION SURVEY (PSS) 079 - DEPARTMENT OF STATE BUREAU OF CONSULAR AFFAIRS (BCA)

PERFORMANCE SATISFACTION SURVEY (PSS) 073 - U.S. DEPARTMENT OF THE TREASURY INTERNAL REVENUE SERVICE (IRS)

ISSUE RFQ FOR PERFORMANCE SATISFACTION SURVEY (PSS) 078 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) NATIONAL INSTITUTES OF HEALTH (NIH)

PERFORMANCE SATISFACTION SURVEY #040 - OFFICE OF THE SPECIAL TRUSTEE

PERFORMANCE SATISFACTION SURVEY (PSS) 074 - OTHER INDEPENDENT AGENCIES FEDERAL TRADE COMMISSION (FTC)

PERFORMANCE SATISFACTION SURVEY (PSS) 069 - DEPARTMENT OF AGRICULTURE (USDA) OCIO

THE CONTRACTOR SHALL PROVIDE SUPPORT FOR THE SURVEY OF STUDENT LOAN BORROWERS SERVICED BY TITLE IV SERVICERS.

THE CONTRACTOR SHALL ANALYZE THE RESULTS OF FEDERAL STUDENT AID S CUSTOMER SATISFACTION SURVEYS

PERFORMANCE SATISFACTION SURVEY (PSS) 070 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) NATIONAL INSTITUTES OF HEALTH (NIH)

PERFORMANCE SATISFACTION SURVEY (PSS) 062 - DEPARTMENT OF THE TREASURY UNITED STATES MINT

PERFORMANCE SATISFACTION SURVEY (PSS) 068 - DEPARTMENT OF AGRICULTURE (USDA)

THE SCHOOL PARTNERS SURVEY ASSISTS FSA IN MONITORING PERFORMANCE OF FSA'S INTERACTIONS AND IDENTIFYING AREAS WHERE FSA CAN IMPROVE INTERACTIONS WITH VALUED BUSINESS PARTNERS IN THE SCHOOL COMMUNITY IN THE ADMINISTRATION OF TITLE IV PROGRAMS.

THE CONTRACTOR SHALL PROVIDE SUPPORT FOR THE SURVEY OF STUDENT LOAN BORROWERS SERVICED BY TITLE IV SERVICERS

PERFORMANCE SATISFACTION SURVEY (PSS) 067 - DEPARTMENT OF EDUCATION (ED) OFFICE OF FINANCE AND OPERATIONS

PERFORMANCE SATISFACTION SURVEY (PSS) 066 - DEPARTMENT OF COMMERCE (DOC) BUREAU OF ECONOMIC ANALYSIS (BEA)

PERFORMANCE SATISFACTION SURVEY (PSS) 065 - NUCLEAR REGULATORY COMMISSION (NRC)

PERFORMANCE SATISFACTION SURVEY (PSS) 064 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS)

PERFORMANCE SATISFACTION SURVEY (PSS) 061 - DEPARTMENT OF LABOR (DOL) PENSION BENEFIT GUARANTY CORPORATION (PBGC)

PERFORMANCE SATISFACTION SURVEY (PSS) 063 - DEPARTMENT OF THE TREASURY FINANCIAL CRIMES ENFORCEMENT NETWORK (FINCEN)

PERFORMANCE SATISFACTION SURVEY #018 - FEDERAL AVIATION ADMINISTRATION

PERFORMANCE SATISFACTION SURVEY (PSS) 055 - BUREAU OF CONSULAR AFFAIRS (BCA)

PERFORMANCE SATISFACTION SURVEY (PSS) 052 - INTERNAL REVENUE SERVICE (IRS)